Volunteer Sign Up

HepatitisWA’s Hepatitis Helpline is maintained primarily by volunteer staff, and provides information on hepatitis A, B and C.  Volunteer staff have the opportunity to interact with NSP clients who access HepatitisWA and to participate in health promotion and community events such as university orientation days, health fairs at schools and local councils, as well as information stalls at Big Day Out and other general community events.

Ready for your next volunteering challenge?

HepatitisWA (Inc) is a community-based organisation, providing information, education and support services to people affected by or at risk of hepatitis, health care professionals and the general community.  Agency services include:

  • Needle and Syringe Project (NSP)
  • one-to-one client support
  • facilitating support groups and public meetings
  • Hepatitis Helpline (telephone information & support)
  • resource distribution
  • community education
  • limited clinical services
  • a website, and newsletters.

Volunteer Program

There are two parts to the Volunteer Program:

  1. Volunteer Training Program – These sessions include effective communication skills, information on hepatitis A, B, and C, anti-viral treatment, psychosocial issues, issues associated with injecting drug use, and making referrals. It is a requirement that ALL training sessions are attended.
  2. Volunteer staff have the opportunity to participate in reception duties, the Hepatitis Helpline and the NSP which operate HepatitisWA’s premises, and have the opportunity to participate in health promotion events in the community. Volunteer staff are expected to complete a minimum of one (4 hour) shift per fortnight. There will be occasions when volunteer staff are approached to do additional shifts to cover colleagues’ sick leave, holidays, etc.  The shifts available are 9.00 am – 1.00 pm and 1.00 pm – 5.00 pm Monday to Friday. After 3 months, all new volunteer staff will have an opportunity to reflect on their time volunteering with the Volunteer Coordinator. Supervision is also provided.  At the end of 12 months, volunteer staff are invited to meet with the NSP/Volunteer Coordinator to reflect on their experiences and feed this back.

Telephone Information and Support Line volunteer duties include:

  • Engaging with clients who access our Needle and Syringe Project (NSP)
  • Recording and compiling statistics related to interaction with NSP clients
  • Maintaining NSP stock – making up harm reduction kits
  • Answering Helpline calls/Recording call information and compiling statistics
  • Sending out printed resources to clients
  • Providing information and support to clients who may ‘walk-in’ to the office
  • Maintaining up-to-date knowledge of viral hepatitis
  • Undertaking other tasks consistent with the position as required by the NSP/Volunteer Coordinator

People interested in applying to be a volunteer must have:

  • A non-judgmental and open-minded attitude towards injecting drug use and people who inject drugs
  • Well-developed interpersonal skills
  • The ability to work with people from diverse backgrounds
  • The ability to work both independently and as part of a team
  • A commitment to supervision sessions and in-service training
  • A commitment to the values and goals of HepatitisWA

Applications will be short-listed and suitable applicants will be invited for an interview. All applicants will be advised of the outcome of their application and will be able to access feedback if required.

If you have any enquiries about the Program please contact Pete Townsend on 9227 9802 or [email protected]

HepatitisWA Volunteer Application Form

    Personal Details









    If this is a placement for your study, click HERE to see the Student Placement Expression of Interest package.


    Application Details




    Please supply the name, your relationship and contact details of two referees